We're committed to top-quality collaborations with trusted manufacturers, backed by a 2-year warranty guarding against material/workmanship defects. Note: This doesn't cover lost items, normal wear and tear, misuse, storage problems, or unauthorized modifications. For more comprehensive details, please consult our warranty page.

MAKAIO orders are meticulously packaged and include the following:

• A pouch designed for storing your jewelry.
• The jewelry items you've selected.
• A concealed message filled with wisdom, reflecting the profound significance of your chosen jewelry.
• A packing slip for your reference and order details.

Explore our Jewelry Care page for expert guidance on preserving your piece's brilliance and maintaining quality and shine.

For specifics about the materials used in our jewelry, kindly visit our dedicated Materials page here. For any additional queries, our Customer Service team is ready to help!

Our return policy allows you to return items within 30 days from the date of purchase, provided they are in their original condition, with tags, unused, and in the original packaging, and with a receipt or proof of purchase. Please note that return shipping costs are the responsibility of the customer.

To initiate a return, please email us at info@makaio.co with your order number, item details, and the reason for the return.

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. Approved refunds will be credited to your original payment method, with a processing time of up to 10 days.

Currently, we do not offer exchanges. The most efficient way to secure the item you desire is to return the product you have, and upon acceptance of the return, place a separate order for the new item.

We ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Orders are typically processed within 2 business days, but processing times may be longer during high-volume periods. The estimated delivery time depends on both the chosen shipping option and your location. Additionally, we offer expedited shipping for an extra fee and free worldwide shipping for orders over $75 USD.

To track your order, check the email we sent you once your order has been shipped. This email contains a direct link to the order status page, where you can monitor the progress of your order. Additionally, you'll receive email notifications to keep you informed about any updates regarding the status of your order.

If your order experiences a delay beyond the estimated shipping date, our Customer Service team will contact you within 24-48 hours with an update. Your satisfaction and being transparent about your order status are essential to us. Feel free to connect with us via Live Chat or email at info@makaio.co should you have any questions.

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal
• Digital wallets (Apple Pay, Google Pay)
• Shop Pay
• Additionally, depending on your location, you may find other methods available at checkout.
• And don't forget, we gladly accept MAKAIO digital gift cards!

Once your order is placed, changing or canceling it might not be guaranteed due to our quick processing. Specifically for personalized items like engravings or monograms, making alterations can be difficult. Please contact our Customer Service Team for assistance. However, please understand that fulfilling the request may not always be possible in certain situations.

Yes, we offer gift cards that can be purchased and redeemed for any of our products on our website. Our gift cards do not have an expiry date, providing flexibility and convenience for your gifting needs. Please note that they are non-refundable.

Click here to explore our gift card options and give the gift of choice!

You can contact us through our contact page at any time, and we'll be happy to assist you.